Public Enquiries

Contact Information

The following contact information is provided for general informational enquiries related to the content presented on this website. Please note that this is an independent public information resource and not affiliated with any mobile network operator or service provider.

Postal Address

5G Infrastructure Australia Information Resource
GPO Box 9999
Sydney NSW 2001
Australia

Email Contact

General Enquiries: info@5ginfrastructureaustralia.info

Telephone Contact

+61 2 8000 0000

Please note: This telephone number is provided for general informational enquiries only. It is not a technical support line, billing inquiry service, or customer service hotline for mobile network operators.

General Enquiry Form

Enquiry Response Times

General informational enquiries submitted through this form will be reviewed and responded to within 5-10 business days. Response times may vary depending on the nature of the enquiry and current volume of inquiries received.

Please ensure that your enquiry is clearly stated and includes sufficient detail to enable an appropriate response. Vague or incomplete enquiries may require follow-up questions, which can extend the response timeline.

Types of Enquiries Handled

This contact channel is designed to handle general informational enquiries related to the content and subject matter covered by this website. Appropriate enquiry topics include:

• Requests for clarification or additional information about technical concepts presented on the website
• Feedback or suggestions regarding website content and presentation
• Academic or research inquiries related to 5G infrastructure and mobile network technology
• General questions about mobile network technology and infrastructure concepts
• Inquiries about the purpose and scope of this informational resource

Enquiries Not Handled Through This Channel

There are certain types of enquiries that are outside the scope of this contact channel. For these matters, please use the appropriate alternative channels:

• Account and Billing Enquiries: Please contact your mobile network operator directly for account-related matters, billing disputes, payment processing issues, or service plan questions.
• Technical Support: For technical support with mobile devices, network connectivity issues, or service problems, contact your mobile network operator's technical support team.
• Emergency Services: In emergency situations, always dial 000. Do not use this contact channel for emergency communications.
• Coverage and Service Availability: For information about network coverage in specific locations or service availability for particular addresses, consult your mobile network operator's coverage information or contact them directly.
• Regulatory Complaints: For complaints about mobile network operators or regulatory matters, contact the appropriate regulatory body such as the Australian Communications and Media Authority (ACMA) or the Telecommunications Industry Ombudsman (TIO).
• Sales and Service Activation: For inquiries about purchasing mobile services, activating new accounts, or changing service plans, contact mobile network operators directly or visit their official websites.

Privacy and Confidentiality

Information provided through this enquiry form will be used solely for the purpose of responding to your enquiry. Personal information will be handled in accordance with applicable privacy laws and the privacy policy outlined in the Legal Information section of this website. Your information will not be shared with third parties except as required by law or as necessary to respond to your enquiry.

Please do not include sensitive personal information, account numbers, or financial details in your enquiry message. If your enquiry concerns personal account matters, please contact your mobile network operator directly through their official channels.